Wednesday, November 25, 2009

Approximately 45 minutes after sending my email yesterday I received a response from Dr. M:

Thank you for your e-mail.

I'm sorry that you had a difficult experience in our clinic. Would you please courier the CDs of Joey's MRI to me. I will arrange to have the MRI from 2003 loaded onto our system here and then reviewed by neuroradiologists.

We can then discuss the results with Dr. T.

Due to her prompt response time and willingness to deal with this situation I will forgive her error...the first MRI was in 2006, Joey didn't exist in 2003 :)

I sent the CD and reports by Purolator today, guaranteed to be there by 10:30am tomorrow. I'm hopeful she will get back to me by Friday evening.

- P, J, J & B

1 comment:

GP Whittaker said...

Your frustration is palpable and justifiable.